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This research aims to develop a competency model for staff of higher education institutions in Malaysia. The model involves the listing of the main features and implementation strategy for the development of academic competence. Specifically, this research aims to achieve the following research objectives: (a) to identify if there is any significant difference between locally and internationally educated staff in terms of capacities; (b) to identify if there is any significant correlation between the following demographics and levels of capacity, teaching experience, and academic position; and (c) to identify the level of capacity effectiveness among staff. This research applies a quantitative methodology through survey research. The sample includes 120 students in a public university evaluating 10 staff; five locally educated and five international. The instruments involves a modified questionnaire from an original instrument by Tengku Noorainun Tengku Shahdan (2011). The data analysis uses both statistical descriptive analysis - mean and standard deviation - and statistical inference analysis - Spearman’s r correlation and Mann-Whitney U.

This research found that there is no significant difference between locally and internationally educated faculties in terms of capacities when p = 0.267 (p > 0.05). For the second research question, this research found that there is no significant correlation between teaching experience with capacity level when p = 0.314. On the other hand, there is a significant correlation between academic position with capacity level when p = 0.032. For the third research question, this research found that both locally and internationally educated staff have a high level of effectiveness and satisfactory [the interpretation of effectiveness] when the overall mean score is more than 3.80. The implication of this research is staff must pay more attention to developing themselves through scholarly works.

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