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Ogilvie, Margaret

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Involving tutors and support staff in the adult and community learning quality agenda

This booklet shows how managers in adult and community learning [ACL] can enable tutors and support staff to contri... Show more
This booklet shows how managers in adult and community learning [ACL] can enable tutors and support staff to contribute to quality improvement within their organisations. It outlines the new policy context facing ACL providers as they pursue high-quality learning experiences for their customers. It considers how tutors and support staff can be supported within the framework of total quality management (TQM) and gives practical examples of how to achieve this. [Includes references].
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Authors: Ravenhall, Mark; Ogilvie, Margaret; Ewens, David

Corporate authors: Great Britain. Learning and Skills Development Agency (LSDA) ... [+] Show more

Date: 2002

Geographic subjects: Europe; Great Britain

Resource type: Guide

Subjects: Students; Adult and community education; Quality ... [+] Show more