People and machines: from hype to reality

This research, produced in partnership with PA Consulting, surveys and reviews the impact of Artificial intelligence (AI) and automation in UK workplaces and the investment decisions that employers make. Using a UK-wide survey and in-depth case studies, the research sheds light on organisations' current experiences of cutting-edge technology and on the decisions that led them to invest in them in the first place. Overall, the findings show that AI and automation are radically shaping work and jobs, making jobs more skilled and interesting and creating better, more fulfilling jobs for employees.

The report argues that there is no inevitable impact of AI and automation on jobs. Employers can use them to improve people's working lives as well as increase organisational productivity, but this cannot be taken for granted. The future of work will be shaped by employers' decisions on how they invest and embed new technology. Businesses need to do more than configure the technology, plug it in and switch it on. They need to prepare their workforce and rethink their culture. The report calling for human resources (HR) and effective people strategies to be at the heart of integrating AI and automation in the world of work.

Edited excerpts from publication. Show less