Customers with special needs: experiences from NSW TAFE, Sydney Institute

This paper presents results from research at Sydney Institute of Technology that is intended to measure organisational performance with regard to improving access, participation and completion rates of its customers with special needs (CWSN). The first part of the paper outlines the selection and definition of CWSN performance indicators which give relevant and accessible data. The eight indicators currently being applied are: enrolment rate; representation in Award streams; pathways; student contact hours; course completions; module completion rate; module load completion; and attrition. The second part of the paper presents an example from the available data and a description of the process of aligning the data with occupations predicted to have the highest average annual growth rate in the next five years within the Sydney area. The paper concludes with a brief comment on implications of the research for vocational education and training (VET) and occupational destinations for CWSN.

Published introduction reprinted by permission of the copyright owner.

Volumes of papers are indexed at TD/TNC 72.209 and TD/TNC 72.210. Selected individual papers are indexed from TD/TNC 72.211 to TD/TNC 72.268 and at TD/NSW 70.10, TD/NSW 70.11, TD/NSW 70.16, TD/NSW 70.20 and TD/TNC 69.529. Show less