jobactive: design and monitoring

The current federal employment services program, jobactive, became operational on 1 July 2015, and replaced the previous employment services model, Job Services Australia. The objectives of jobactive are: helping job-seekers find and keep a job; helping job-seekers move from welfare to work; helping job-seekers meet their mutual obligations; and jobactive organisations delivering quality services. The Department of Employment administers jobactive and there are approximately 750 000 job-seekers at any given time in the program. Employment is forecast to spend approximately $7.3 billion over the contracted five year period of jobactive. The delivery of employment services is contracted to 65 providers who deliver one or more of the five services of the program: jobactive employment services; New Enterprise Incentive Scheme; Work for the Dole Coordinators; Harvest Labour Services; and the National Harvest Labour Information Service. The Department of Employment oversees the delivery of the contracted services, and has established compliance and performance monitoring arrangements to provide assurance that the services are delivered as expected. The audit objective was to assess whether the Department of Employment effectively designed and monitors the progress of the jobactive program.

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