The effectiveness of cross-cultural training in the Australian context
This report documents a 15-month national research study of the effectiveness of cross-cultural training (CCT) in the Australian public and community sectors. The study reveals statistically significant evidence that CCT is of direct benefit to employees, their organisations and their clients. The study involved a review of the literature, consultations with 195 stakeholders and five surveys involving 718 managers, trainers and participants. It has identified policy, planning and performance issues regarding the future provision of CCT. The three main objectives of the study were to: identify ... Show more
Authors: Bean, Robert
Published: Canberra, Australian Capital Territory, Department of Immigration and Citizenship, 2006
Resource type: Government report or paper
Physical description: [vi], 249 p.
Access item: https://www.dss.gov.au/our-responsibilities/settlement-services/the-effectiveness-of-cross-cultural-training-in-the-australian-context Request Item from NCVER
Show more