From compliance to care: stimulating change in a New Zealand polytechnic
UNITEC is attempting to shift from a paradigm that views quality as systems compliance to a paradigm of personal care and individual responsibility where quality is about making a real difference in classrooms. A set of ‘quality principles’ has been developed to replace comprehensive standards and processes specified in the existing quality-management system. Staff are encouraged to develop tailored processes, through controlled pilots, rather than unthinkingly implementing predefined institutional procedures. Experience to date is outlined, focusing on whether a paradigm shift might be achiev... Show more
Authors: Barrow, Mark; Curzon-Hobson, Aidan
Published: London, England, Carfax Publishing, Taylor & Francis, 2003
Resource type: Article
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