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This resource is for vocational trainers in the tourism, travel and hospitality industries delivering courses in communication, customer service and work health and safety. The resource uses realistic scenarios and practical tools to help build learner understanding of the industry, and workplace contexts and their demands. It provides a model for identifying the core skill demands of vocational units and how to use the Foundation Skills Training Package as a support resource to deliver the critical underpinning core skill concepts in a unit or unit cluster. Working through this resource will help trainers identify where the core skill demands are in the unit being delivered.

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This resource is for vocational trainers in the sport, fitness and recreation industries delivering courses in communication, customer service and work health and safety. The resource uses realistic scenarios and practical tools to help build learner understanding of the industry, and workplace contexts and their demands. It provides a model for identifying the core skill demands of vocational units and how to use the Foundation Skills Training Package as a support resource to deliver the critical underpinning core skill concepts in a unit or unit cluster. Working through this resource will help trainers identify where the core skill demands are in the unit being delivered.

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This resource is for vocational trainers in the wholesale, retail and personal services industries delivering courses in communication, customer service and work health and safety. The resource uses realistic scenarios and practical tools to help build learner understanding of the industry, and workplace contexts and their demands. It provides a model for identifying the core skill demands of vocational units and how to use the Foundation Skills Training Package as a support resource to deliver the critical underpinning core skill concepts in a unit or unit cluster. Working through this resource will help trainers identify where the core skill demands are in the unit being delivered.

Edited excerpts from publication. Show less