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Workplace Language and Literacy (WL&L) in Action was a national staff development initiative auspiced through the, now defunct, National Staff Development Committee. WL&L in Action was motivated by the need to assist the implementation of integrated English language and literacy programs within the National Vocational Education and Training system. It responded to the need to increase the English language, literacy and numeracy skills of workers within Vocational Education and Training programs. WL&L in Action sponsored 25 action learning groups in the period 1995-1997 and has developed from these projects this series of case studies. The case studies in this publication describe a range of projects throughout Australia and provide examples of good practice in addressing workplace language and literacy issues. They include: 'That blessed CBW!' prepared by Frankie Forsyth; 'Our customers are not willing ones!' - Clare O'Kelly; 'Communication at Bridgestone' - Caroline Dillon; 'Job rotation and multiskilling at Cadbury Schweppes - Tom Nehrmann; 'Workplace communication at Glenray' - Josephine Murray, Doreen Conroy and Janelle Kemp; 'Patient care at Royal Perth Hospital' - Steve Dean; 'Learning is forward thinking' - Sharon Wiles and Josephine Murray; 'Laundry language' - Jack Cunningham and Josephine Murray. Show less