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This project was the result of a desire to know the extent to which training delivery of one and the same qualification by different training organisations meets client needs and expectations in a consistent manner. For the purposes of this project, ‘clients’ incorporate both employers and apprentices. The purpose of this project was twofold: firstly, to test whether the selected process/methodology would work and whether it could produce meaningful information to answer the question of meeting client needs and doing so in a consistent manner; and secondly, to determine whether client needs and expectations were met and whether they were met in a consistent manner. This project was a pilot and focused on those who had completed an apprenticeship in Commercial Cookery in 2007 and 2006, as well as a number of their employers. It consisted of two surveys: one for graduate apprentices and one for a number of their employers. Overall, the findings of the graduate survey were positive, with good satisfaction rates and high rates of successful work outcomes in terms of gaining employment. For most respondents (85% of responses), the majority of the training took place on-the-job. About three quarters of respondents agreed that the off-the-job training provided additional knowledge and skills to what was learned on-the-job. A significant issue that was discussed with employers was whether the knowledge and skills of those who have completed a Commercial Cookery apprenticeship met industry expectations. Views were mixed and a number of employers commented that the completion of the certificate was only the beginning and that more experience in the kitchen was needed before graduates could progress to more senior positions in the kitchen. Employer views were mixed about the relevance of the content of the course and about the consistency of outcomes between different registered training organisations (RTOs). Show less