Objective: This study aimed to develop and assess the feasibility of an online communication skills training interv... Show more
Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds.
Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme.
Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90 per cent of participants. Eighty-seven per cent of participants reported increased confidence in communicating with patients via an interpreter, and 93 per cent agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X2 = 13.66, P < 0.001).
Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.
Published abstract.
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Authors:
Kaur, Rajneesh; Meiser, Bettina; Zilliacus, Elvira; Perry, Astrid ... [+] Show more
Kaur, Rajneesh;
Meiser, Bettina;
Zilliacus, Elvira;
Perry, Astrid;
Aranda, Sanchia K.;
Shaw, Tim;
Tebble, Helen;
Norris, Christie;
Goldstein, David;
Wong, W. K. Tim;
Woodland, Lisa;
Watts, Kaaren;
Tomkins, Sarah;
Kissane, David;
Girgis, Afaf;
Butow, Phyllis;
Hale, Sandra [-] Show less
Date: 2019
Geographic subjects:
Australia; Oceania
Resource type: Article
Journal title: Supportive care in cancer
Subjects:
Evaluation; Skills and knowledge; Workforce development ... [+] Show more
Evaluation;
Skills and knowledge;
Workforce development;
Culture and society;
Language;
Outcomes [-] Show less
