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The public health and social measures introduced because of the [Coronavirus Disease 2019] COVID-19 pandemic resulted in an unprecedented and rapid transition to telework in many sectors and regions around the world. Telework is defined as the use of information and communications technology (ICT) – such as desktop computers, laptops, tablets and smartphones - for work that is performed outside the employer's premises. This includes work performed from home, a satellite office or another location. 'Hybrid' work refers to a combination of telework and work on the employer's premises. As the use of telework is likely to increase, it is important to ensure that employers, governments and workers and their representatives understand how to address the potential health impacts of telework in a manner that balances the needs of workers and organizations.

The aim of this document is to provide technical information to employers, teleworkers and worker representatives about the impact of telework on health, safety and well-being. It provides practical advice on organizing and carrying out telework in a way that protects and promotes physical and mental health and social well-being, according to the existing World Health Organization (WHO) guidelines and ILO standards and guides.

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