Fostering soft skills leadership through a critical reflection approach


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Author: Lemos, Vanessa Angioletti Ferreira; Brunstein, Janette


Purpose: This paper aims to contribute to the research on the use of reflection in the work environment, highlighting its use in the development of interpersonal skills. This study presents procedures for promoting critical reflection using critical incidents, dialogue and reflective diaries, which can be a reference for researchers, managers, consultants and corporate educators. Design/methodology/approach: This research was guided by an interpretative qualitative approach that is suitable for the study of critical reflection. The authors chose the method of action research because of...  [+] Show more

Subjects: Management; Skills and knowledge; Assessment; Workforce development

Keywords: Soft skills; Skill development; Leadership; Leadership development; Managers; Management development; Critical analysis; Critical thinking skill; Communication skill; Work environment; Action research

Published: Bradford, England: Emerald Publishing, 2023

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Journal volume: 55

Journal number: 1

Journal date: 2023

Pages: pp. 143-156

ISSN: 0019-7858

Resource type: Article

Peer reviewed: Yes

Document number: TD/TNC 151.497

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