Becoming cabin crew: a situated learning approach to training and workplace experience


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This paper provides a perspective on learning in which training and situated learning complement each other in developing cabin crew competence. Traditionally, airlines have approached cabin crew training from a competency-based, behavioural perspective with limited engagement in the actual work context. This ethnographic study builds on contemporary learning theories to argue that participation in social practice is essential for developing cabin crew competence. More importantly, it was found that learning arises in the frictions and negotiations between identity, knowledge, and values...  [+] Show more

Subjects: Higher education; Teaching and learning; Skills and knowledge; Industry; Outcomes

Keywords: Occupation; Skill development; Competence; Workplace education and training; Workplace learning; Work experience; Social aspects; Case study; Outcomes of education and training; Transition from education and training to employment

Geographic subjects: Australia; Oceania

Published: Abingdon, England: Routledge, Taylor and Francis, 2022

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Journal volume: 27

Journal number: 4

Journal date: December 2022

Pages: pp. 664-685

ISSN: 1359-6748, 1747-5112 (online)

Resource type: Article

Peer reviewed: Yes

Document number: TD/TNC 151.863

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