Preparing the tourism workforce for the digital future


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Organisation for Economic Co-operation and Development (OECD)


Embracing digitalisation throughout the tourism ecosystem will help to drive the ability of business to build resilience in a [post-Coronavirus Disease 2019] post-COVID-19 era. This will include exploiting the opportunities digitalisation opens up for marketing, product and destination development, as well as investing in human capital and skills to retain and develop a skilled workforce. To support the digital transformation of the sector, this report examines: (i) the role of digital technology in tourism and its impact on work organisation; (ii) how digitalisation affects the demand...  [+] Show more

Subjects: Industry; Workforce development; Technology; Policy

Keywords: Technological change; Workplace change; Work organisation; Job requirements; Labour demand; Skill needs; Digital skills; Government role; Policy implications; OECD country

Published: Paris, France: OECD, 2021

Physical description: 62 p.

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Series: OECD tourism papers; no. 2021/02

ISSN: 2307-1672 (online)

Resource type: Paper

Document number: TD/TNC 144.633

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