Queensland Training Ombudsman annual report [2016-17 - 2022-23]

The Queensland Government established the Office of the Queensland Training Ombudsman (the Office) as part of its election commitment to reinvigorate the state's vocational education and training (VET) sector. The Office commenced operation on 14 September 2015. The Office was originally established under Ministerial Charter and included the appointment of an Interim Queensland Training Ombudsman, pending the passage of legislation to amend the Further Education and Training Act 2014. The legislation was proclaimed on 22 April 2016 which formally established the statutory position. The main objective of the Office is to enhance the quality and integrity of VET in Queensland by providing a free, confidential and independent service to review and resolve enquiries and complaints from stakeholders in the VET system, including apprentices, trainees, students, employers, training providers and other parties. The annual reports include the profile of the Office, the Queensland Training Ombudsman's message, and performance snapshot. The 2016-17 to 2018-19 annual reports also include case studies. The financial statements for the Office are recorded in the Department of Employment, Small Business and Training (formerly the Department of Education and Training - DET) annual report.

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