Why artificial intelligence will not outsmart complex knowledge work

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Permanent URL for this page: http://hdl.voced.edu.au/10707/528137.

Author: Pettersen, Lene

Abstract:

The potential role of artificial intelligence in improving organisations' performance and productivity has been promoted regularly and vociferously since the 1960s. Artificial intelligence is today reborn out of big business, similar to the occurrences surrounding big data in the 1990s, and expectations are high regarding AI's potential role in businesses. This article discusses different aspects of knowledge work that tend to be ignored in the debate about whether or not artificial intelligence systems are a threat to jobs. A great deal of knowledge work concerns highly complex problem...  [+] Show more

Subjects: Technology; Skills and knowledge; Performance

Keywords: Interpersonal competence; Problem solving skill; Organisational development; Productivity; Skill needs; Social aspects; Decision making

Published: Los Angeles, California: Sage Publications, 2019

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Journal volume: 33

Journal number: 6

Journal date: December 2019

Pages: pp. 1058-1067

ISSN: 0950-0170, 1469-8722 (online)

Notes:
More information about Hubert Dreyfus' thesis is available at: https://mitpress.mit.edu/books/what-computers-still-cant-do

Resource type: Article

Peer reviewed: Yes

Call number: TD/TNC 139.236

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