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AI in context: the labor of integrating new technologies

In this report the authors show how automated and AI technologies are reconfiguring work at family-owned farms and grocery stores. The report provides a holistic account of current challenges facing the integration of data-intensive technologies such as crop management tools and 'smart' tractors in agricultural technology (a.k.a. 'agtech') and self-checkout stands in grocery stores. The authors detail the 'human infrastructures' necessary to integrate AI systems: Frontline retail workers must guide confused customers through the self-checkout stands or step in when new tech in the aisles fail.... Show more

Authors: Mateescu, Alexandra; Elish, Madeleine Clare

Published: New York, New York, Data and Society Research Institute, 2019

Resource type: Report, paper or authored book

Physical description: 54 p.

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