Benchmarking: a manual for Australian universities


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Author: McKinnon, K. R.; Walker, Suzanne H.; Davis, Dorothy

Corporate author:

Australia. Department of Education, Training and Youth Affairs (DETYA)


The objective was to identify the most important aspects of contemporary university life and to find ways of benchmarking them. The assumption is that excellence and adding value are goals that are sought by all universities. It assumes also that those aspects of excellence and value adding that can be easily quantified are not the only ones worth taking into account. There are sixty-seven benchmarks included in this manual. Chapter 12 addresses the difficulties and possibilites of using a smaller core sub-set. Other chapters give a background to benchmarking in universities, approaches...  [+] Show more

Subjects: Management; Quality; Providers of education and training; Higher education

Geographic subjects: Oceania; Australia

Published: Canberra, Australian Capital Territory: Department of Education, Training and Youth Affairs, Higher Education Division, 2000

Physical description: ix, 167 p.

ISBN: 0642239711

Resource type: Book

Document number: TD/TNC 1.177

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