The NCVER Knowledge Management branch is committed to providing access to tertiary education research through a current, relevant, and innovative online resource and through reference expertise. This charter outlines our service commitment to VOCEDplus users.
Our service |
Service description |
Performance measures |
Cost |
Research |
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VOCEDplus literature search
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Interrogation of the VOCEDplus database to locate items relevant to a specific research topic Interrogation of other web resources, to accompany a VOCEDplus search, available upon request |
Reference services are available via telephone, email, and online through Ask a Librarian. Requests will be acknowledged within 2 working days and information supplied as per agreed time-frames. |
$130/hr + GST ($143/hr including GST)
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Literature review
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Analysis of literature obtained during literature search
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Time estimates, if requested, will be supplied prior to work commencing.
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Information expertise |
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Current awareness
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Includes:
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Articles referred to in VOCEDplus Highlights will be found in VOCEDplus at the time of publishing. Tweets advise publication of new titles and VOCEDplus Highlights. New titles list updated as item records are published. VOCEDplus news is published four times a year. |
No cost
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Workshops
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One-on-one training in using VOCEDplus Group workshops or demonstrations
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Requests will be actioned within agreed time-frames. Where costs are involved, users will be advised in advance.
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Cost recovery for travel and accommodation expenses.
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Resource access |
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VOCEDplus
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Access to the VOCEDplus website, including bibliographic and repository content
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Access will be available 24/7. Staff will answer questions and assist where possible with the resolution of any problems experienced while using VOCEDplus within 2 working days. |
No cost
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Document delivery or interlibrary loan request
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Loan of a book, conference proceeding, report, or thesis, OR printed or scanned copy of a journal article, book chapter, conference paper, or report
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Requests are responded to within 5 working days. Delivery times vary depending on urgency and availability. Average turn-around times are 1-2 days for documents and 5-10 working days for books. Overseas loans are not permitted. Where costs are involved, users will be advised in advance.
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No cost for up to 10 items per week; requests exceeding the maximum limit per week will be charged at $16.50 per item
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Collections |
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NCVER Library
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Access to physical collection
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Access will be considered on a case-by-case basis upon request.
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No cost
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