Planning your business around your people: a workforce planning guide

This guide was created to assist with building workforce capability in the tourism and hospitality industry. The guide provides practical advice on building workforce capability within businesses. In working through the six steps listed in the guide and the associated questions a Workforce Development Plan can be created. It is believed that workforce planning and development results in: improved recruitment and retention; skilled and knowledgeable staff; increased professionalism; increased customer satisfaction; increased sales; enhanced productivity; future-proofing. Edited ex... Show more

Corporate authors: Service Skills Australia (SSA)

Published: Sydney, New South Wales, Service Skills Australia, 2015

Resource type: Guide

Physical description: 34 p.

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