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Because it has developed its own pragmatics, the author sees quality management as the underlying concept of modern management approaches. Quality management has an integrating effect and may be understood as an application concept based on quality research, which has begun to constitute itself as an interdisciplinary project. The handbook not only addresses quality management concepts and terms in the narrow sense, but also those areas that have influenced, currently influence and will influence quality management. It is organised lexically and encompasses some 200 comprehensively defined primary terms, and additional 350 subject headings, 240 DIN/ISO terms, 250 professional literature entries and inclusive entries on quality management institutions and organisations as well as entries on experts in the field. Show less