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This study examines the quality of skills in the tour operations sector of the tourism industry in Kenya. This quality assessment is carried out within the broad context of tourism in Kenya and Sub-Saharan Africa and is based on an assumption of sectoral differences in tourism training and education. The study employs different methods of data collection and analysis. An employee survey, a Delphi type study and semi-structured interviews are used to determine where the quality gaps exist, and the preferred mode of provision, while at the same time examining the relevance of identified key international tourism training and education trends to Kenya's tourism systems.

The results indicate a convergence of opinion between industry and the education providers to the effect that there are quality gaps in the development of skills in the tour operations sector. The study also identifies the need to standardise tourism training and education in Kenya. A national tourism training and education strategy is recommended. Show less