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Designed to support the Entertainment Industry Training Package, this booklet aims to assist workplace trainers to identify and deal with oral and written communication, numeracy and cultural awareness. It is not intended as a learning resource but rather as a set of guidelines to follow when designing competency based training. It discusses: - definitions of language, literacy and numeracy - recognising when people may have difficulties in these areas - ways of identifying training needs in a workplace - introducing an appropriate training program - delivering training and conducting assessment. It is clearly laid-out and written in an accessible style with lots of practical tips to think about.