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Written for Blundstone Australia in Hobart, this guide aims to help workplace trainers and assessors to: - identify and assist employees who may have some difficulties with some aspect of communication at work - analyse documents to assess their user-friendliness - write user-friendly documents in plain English. The first part of the book discusses the importance of communication skills especially in the textile, clothing and footwear (TCF) industry, different types of communication and how they appear in the workplace, recognising literacy difficulties, ways of helping people improve their skills, and acting as a coach or mentor to employees. The second part of the document is titled 'Making documents readable' and covers how to recognise whether a document is really needed in the workplace, keeping documents concise, writing in Plain English and improving layout. The document is quite well laid out but some of the photographs are not clear and at times, this hinders their use in supporting the text.