Search results

Purpose - The purpose of this paper is to highlight a success story of an organization using web-based mentoring and to provide details on how they did it. Design/methodology/approach - This case study of CDW Corporation examines why and how an organization would implement web-based mentoring. Findings - Participation numbers in mentoring increased from 108 participants to 764. Costs were reduced by 96 percent. Co-worker engagement survey results improved by 7-9 percent in select areas. Practical implications - The findings suggest: secure key stakeholder support; tie web-based mentoring to key organizational initiatives; make it available to all; provide resources to participants; communicate often. Originality/value - The paper shows how a web-based mentoring program can be implemented and supported and why this could be so vital to an organization.