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Since 2003, the 'Skills and training survey' has been produced by Business NZ in conjunction with the Industry Training Federation, the national representative body for Industry Training Organisations (ITOs). The survey provides a detailed snapshot of the ways in which New Zealand businesses train their staff. Findings of the 2007 survey include: 90 per cent of firms that responded to the survey had provided some form of training to their staff in the past 24 months; the industry groups where training was most common were manufacturing, construction and infrastructure (97%) and government, education, and health (100%); the group of skills most commonly cited as important by firms was specific technical and trade skills; the single most popular form of training (offered by 73% of firms) was external courses and programm, i.e. training provided or developed by people or organisations from outside of the business; 80 per cent of respondents said they were looking to improve basic product and service delivery through training; the majority of firms felt that training had a positive effect on many business goals; businesses used a wide range of tools and approaches to test the value of their training investments, with staff feedback being the most popular with 71% of firms using this method.