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Achieving global quality in technical institutions through integrated total quality management

The entire world has become a global village and the level of operational and competitive requirements have risen to world class and globally competitive status. Now-a-days, a major threat in our country is that of brain drain which many occur very rapidly in the near future due to attraction of good quality students to foreign universities. It is, therefore, necessary for the Indian technical education system to change its face by improving the standards and offer world-class quality technical education matching the global standards so as to attract the students to Indian technical educational institutions. At present, most of the manufacturing sectors are gaining more benefits by the adoption of quality concepts like Total Quality Management (TQM), ISO9001:2000 quality management system, six-sigma, kaizen, 5S and others, which are now being tried in the service sector of education also. Integrated TQM is nothing but a bundle of global management practices such as Knowledge Management, ISO9001:2000 system, Lean Management, Six-Sigma (DMAIC methodology) and TQM concepts. In this paper, we have proposed a model for world class education. The aim of this paper is to discuss the integrated TQM practice for achieving global quality in technical institutions.

The entire world has become a global village and the level of operational and competitive requirements have risen to world ...  Show Full Abstract  

Authors: Pandi, A. Pal; Rao, U. Surya
Date: 2007
Geographic subjects: Asia; India
Journal title: Indian journal of training and development
Resource type: Article
Subjects: Quality; Higher education; Providers of education and training;

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