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There has never been a better or more important time to help employees improve their basic skills. Changes in the workplace mean that, more than ever before, unskilled and lower-skilled workers need to have good literacy and mathematics skills. There is now a large body of research evidence which shows that companies that train are likely to increase their productivity and are also very likely to reduce staff turnover and increase employees' commitment to the employer. Offering training doesn't mean that employees all get 'poached' - quite the opposite. It's likely to make a substantial contribution to employee motivation and organisational capability. Many workers are still not confident with information technology (IT) and will be attracted to courses that combine literacy and IT skills. More generally, it's important to be sure that a course offers what people want and isn't something that people will feel embarrassed to attend. Using the term 'basic skills' is often not a good idea. Case studies include the Victoria and Albert Museum and TNT UK Ltd.