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In March 2006, RCU was commissioned by the Learning and Skills Council (LSC) to research current practice in the collection and use of learner satisfaction information by providers and to test proposals for a learner satisfaction measure across the learning and skills sector. The scope of the research encompassed the whole of the learning and skills sector, including further education, work-based learning, school sixth form provision and adult and community learning. Its aims were to: consult with a wide variety of providers regarding current practice; explore the use of learner satisfaction information to improve quality; test the relevance of proposed over-arching standards for gathering learner views in different learning and skills contexts; test potential measures of learner satisfaction and core questions proposed by the Learner Satisfaction Technical Group; and provide examples of practice that could be shared with provider networks. The report concludes that providers across the sector are committed to gathering and using learner views as a core element of their quality assurance processes, but the effectiveness with which this is currently done varies between providers and provider types. The contents are: Introduction and policy context; Methodology; Executive summary; Evidence from past publications; Evidence from the inspectorates; Evidence from the national survey of providers; Evidence from a national consultation with special schools; Feedback from provider seminars; Conclusions. Included as appendices are: Example of a college policy on learner views from Chichester College; Provider survey questionnaire; Special school survey questionnaire; Additional examples of provider processes.