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The theme for the 2000 conference was 'Generating opportunities' and the conference examined ways in which open learning approaches and new technologies address the following issues/sub-themes: the learning age; change and professional development; delivery support and management; and communities and opportunities. This volume contains pre-conference publications of both refereed and unrefereed papers, presented under these sub themes. The following papers were presented for Streams 3 and 4. 'Stream 3: Delivery support and management' contains: A flexible learning technology journey into the FUTURE / Shayne Baker and Kylie Lee; On-line learning: a search for good practices / Frank Bate; Building an interactive elearning environment and making it work / Grant Beevers; Creating on-line classrooms: issues relating to the design and development of the on-line classroom in Tasmanian schools / Mick Chalmers; Using innovative online technology solutions for the flexible delivery of training / Michael Grosser; You're not alone - online support for distance students / Jennifer Hendry; Choosing and implementing an evaluation methodology for on-line distance education - the Marshall University experience with the Flashlight Current Student Inventory / Daniel N. Huck; Using AudioGraph in on-line teaching / Chris Jesshope; Flexible delivery of open learning - administration and educational database design / Dirk Koudstaal; Using technology for interactive and flexible learning in business law / Richard G. Kunkel; Facing reality: creating the Queensland Virtual Schooling Service / Roy Lundin ... [et al.]; Evaluation of on-line courses - a case study in Hong Kong / John Chi-sang MAK; Schools on-line: how to make it happen / Cecilie Murray; Multi-media use of WebCT in a high school music course / Stephen Smith; Evaluation: the key to successful instructional design / Richard Williams. 'Stream 4: Communities and opportunities' contains: Designing for an inclusive on-line community: good design works for everyone / Rosemary Borland, Kevin Murfitt and Terri Patterson; Virtual institutions: a cyber reality / F. Barry Brown; e-Planning: development for the future / Gloria Carter; Some strategies for managing a large on-line unit / Eilean Fairholme; Technology enhanced UNILEARN mathematics - a model for positive learning outcomes / Milton Fuller; Networking North Queensland - improving access to health care through technology / Lee Gasser and Julie Watson; A little TLC for the bush / Jeff Giddings and Barbara Hook; Open and distance learning programmes at the PNG University of Technology: an evaluation / Andrew Chola Nyondo; Vocational and technical education through distance mode in India in the new millennium / Jagarapu Ramu Naidu; Sustainable collaboration in education: can we ever expect more than the occasional individual success story? / Alan Smith; Supporting university students in an environment of marginalisation and isolation: a case study of early childhood educators and their learning / Robyn Smyth and Nadine McCrea; Getting the message to rural and remote clients - an e-health approach to patient education / Leonie Timmerman and Julie Watson.