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The theme for the 2000 conference was 'Generating opportunities' and the conference examined ways in which open learning approaches and new technologies address the following issues/sub-themes: the learning age; change and professional development; delivery support and management; and communities and opportunities. This volume contains the opening address, papers presented by keynote and feature speakers, and pre-conference publications of both refereed and unrefereed papers, presented under the four sub themes. The following papers were presented for Streams 1 and 2. 'Stream 1: The Learning age' contains: Learning for life - bridging the gap between learning and work / Trish Andrews, Nan Bahr and Mark Bahr; CHOICES: eenie meanie minnie mo / David Craven; The learner centred development model / Ben Fennessy; Cognitive aspects of hypermedia navigation systems / Renee Gedge; How will you recognise your plumber online? / Wayne Knack; Does computer mediated communication enhance the learning experience of the distance learner? / Mabel Lam; Writing stories on the Web with 'The hero's journey' / Alan Levine; A tale of two CTs - considering Web-based teaching / Paul Macmullen; Learner-managed learning: an innovative approach to developing team skills through web-based teaching / Catherine McLoughlin and Joe Luca; Producing an interactive video-based e-training solution / Siggy Nowak; Educational partnership: exploring the possibilities / Janet Olliver, Marian Bland and Jane Dransfield; 'We're here for you!': on-line student services at Deakin University / Terri Patterson; Interactive television bridges the digital divide: what dot-tv means for dot-edu-au / Don Perglut; Development of an off-shore professional development program using web-based instruction / David Snewin; Maintaining student choice: can distance, open and flexible learning provide a solution? / Alan Wylie; Opportunities for non-formal education in a specialist museum / A. C. Lynn Zelmer. 'Stream 2: Change and professional development' contains: Enhancing pre-service teacher preparation for rural and remote areas / Neil Anderson; Growing and on-line organisation: preparing for continuous change and staff training / Deb Bennett ... [et al.]; Implementing a whole campus approach to flexible learning: some lessons learnt / Allison Brown; The impact of policy on on-line innovation / Yvonne Brunetto; Evaluation of quality of learning online in the VET sector / Joan Cashion and Phoebe Palmieri; TAFE Queensland on-line - the 90% you don't see / Leura Cathcart; Peer coaching: self professional development for the teacher / Lai-wan Cheung; A re-awakening to online teaching: a systems view of issues in teacher-student interactions / Rod Farr-Wharton and Antony Marsh; Berwick Campus - development and delivery of on-line materials / Kim-Chi Forrest and Madeleine Pitt; The second step in the journey towards a learning organisation: learning from others / Anne Gooley and Stephen Towers; Organisational change management for online delivery / Jennifer Jackson and Iain McAlpine; RMIT Streaming Video pilot: March-April 2000 / John Kenny and Kathleen Bosworth; Strengthening teacher's mathematical content knowledge through open and distance learning in PNG / Atawe Koigiri; On-line staff development: the Open University Intranet on course design / Fred Lockwood; From chalk 'n' talk to talkback technology: innovative technology requires innovative professional development / Jo Luck and Carol Daunt; Generating opportunities for conventional teachers to teach in the distance education mode in the Philippines / Luz M. Orbeta; Does on-line delivery of education yield competitive advantage for the organisation? / Michael Scutter and Ann Monday.