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Irrespective of the industry, the need for qualified and trainable employees is recognised as a decisive factor to maintain competitiveness in the global market. The root cause of educated unemployment is the inability of industry and the labour force to keep pace with rapidly advancing technologies and the failure to develop an essential link between employment givers and the job seekers. Also, the right match of skill demand and supply. Preparing for the jobs of far and near future requires investment in people by governments, business and individuals. In an effort to achieve higher competitiveness, there could be attempts to cut down the costs. However, if the axe falls on the training expenses, it could be fatal for business prospects. Therefore, it becomes important to identify, design and impart the right kind of training by the appropriate agency, more so in the BPO sector, which is thriving on innovation and change.