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The Programme for the Practice of Diversity Management is a collaborative arrangement between the Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) and the Australian Centre for International Business (ACIB) funded through DIMIA's Productive Diversity Partnership Programme. It aims to meet the practical needs of business by developing a business case for productive diversity, providing business models for diversity management, and creating toolkits and checklists for assessing diversity. This business model addresses the challenges of doing business in a culturally complex environment and lists action areas for dealing with the cultural complexity of the international environment. Organisations must develop cross-cultural capabilities to navigate diverse environments and achieve international business success. A complementary toolkit addresses how organisations can build cross-cultural capabilities for going global.