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Quality management in vocational training: the use of standards and their different applications

In the implementation of total quality management strategies, Latin American and Caribbean vocational training institutions are increasingly using international standards to certify the quality of their training processes. This document shows what is happening in this area and highlights the characteristics that quality management trends are showing in terms of training. It aims to contribute to the initial steps towards conceptual advances relating to this trend towards total quality management. The contents are: The concept of quality management and vocational training; Quality management in vocational training institutions; Three quality standards in perspective. Included as appendices are: The International Organization for Standardization (ISO) and the ISO 9000 family of standards; Guidelines on quality systems, part 5: guidelines for the AS/NZS ISO 9001:1994 quality system standard on education and training; Terms and definitions for educational organizations on the 'Guidelines for the ISO 9000:2000 application proposed on the IWA-2'; Quality management, guidelines for training, ISO 10015:1999; General requirements for bodies operating the certification of persons ISO/IEC DIS 17024; Bibliography.

In the implementation of total quality management strategies, Latin American and Caribbean vocational training institutions ...  Show Full Abstract  

Authors: Zuniga, Fernando Vargas
Corporate authors: International Labour Organisation. Inter-American Vocational Training Research and Documentation Centre (CINTERFOR)
Date: 2004
Geographic subjects: Central America and the Caribbean
Resource type: Report
Subjects: Vocational education and training; Management; Quality;

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