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Systematic personnel and organisational development encompasses both training upgrades and continuing vocational training as well as the selection and promotion of all members of an organisation with respect to their personal careers and career opportunities. The author reports on personnel recruitment and diagnosis measures and on different approaches to personnel development. Ways of increasing motivation in organisations are identified, and the author also explains what distinguishes successful from less successful groups in service enterprises. Organisational consulting is illuminated as the most important instrument of organisational development. The authors present organisational learning concepts and practical approaches to successful change management.