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This report summarises the findings of the National Employer Skills Survey (NESS) 2003 for the SkillsActive Sector Skills Council, which covers sport, recreation, children's play, health and fitness, outdoor education, caravan parks, recreation and adventure. The NESS was commissioned by the Learning and Skills Council (LSC), in partnership with the Sector Skills Development Agency (SSDA) and the Department for Education and Skills (DfES), to provide detailed information about the extent, causes and implications of England's recruitment problems and skill gaps. It also measures employers' training activities. Key findings include: the largest firms are proportionately more likely to have hard-to-fill vacancies, but in terms of actual numbers the largest proportion of hard-to-fill and skill shortage vacancies lie within the smallest firms; larger firms are also more likely to have skill gaps and also have the highest proportion of staff suffering from skill gaps; vacancies are predominantly for elementary staff and personal service staff; skill gaps are most likely to affect elementary and sales and customer service staff; the main causes of hard-to-fill vacancies are poor terms and conditions offered for the job and the lack of people interested in doing the type of work in the sector; the main causes of skill gaps are the lack of experience of the member of staff and it appears that skill gaps are linked to recruitment difficulties; the most common skills lacking in applicants are team working skills, communication skills, technical and practical skills and customer handling skills; the major area of skill gaps are in the same areas; skills that are in shortage reflect the nature of the job, e.g. sales staff are more likely to have deficiencies in communication and customer handling skills and managers and senior officials lack management skills.