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As part of the UK government’s commitment to developing a coherent strategy to assist young people, the Connexions service was launched in 2001 as a service designed to raise the aspirations, participation and achievement levels of young people in learning. Connexions is an advice service for 13-19 years olds in England to help, support and guide them through their teenage years. Connexions personal advisers (PAs) provide assistance with life choices ranging from careers, further education, and training, to health and lifestyle issues. This study draws on the Connexions Customer Satisfaction Survey and a longitudinal qualitative follow-up study to explore the views and experiences of 135 young people who used the Connexions service. Respondents generally heard about the service through their school and initial contact tended to be made via school. The nature and type of impact appeared to vary according to the postcompulsory pathway taken by the young person. Young people who experienced more difficult transitions to adult life identified a broader range of impacts than those pursuing a straightforward path. In general, respondents seemed positive about their contact with the Connexions service.