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Training strategies in the emerging hi-tech banking environment

Like all other institutions, banks have to organise, develop and manage their human resources effectively in order to achieve their goals. Their major responsibility in this regard is to build up a right mix of skills and attitude among their employees. For achieving this, a continuous process of training interventions in banks is a must. However banking the world over, including India, is undergoing a change, transforming itself into technology based, specifically, IT [information technology] based banking. This transformation calls for a radical departure from the existing training strategies. While upgraded technology calls for training in both hardware as well as software, the methods and content of training delivery are also likely to undergo change. Computer based training, distance learning, Internet based training, etc. would be increasingly used in this emerging scenario. The role of a trainer would also be more of a facilitator than a knowledge disseminator. The need also exists for a matching input of commitment building and attitudinal orientation along with skill inputs if the totality of the organisation's needs are considered. In the fast changing situation, banks cannot afford to be away from new technology if they want to continue to be relevant in the market. With the Indian banking industry entering an era of hi-technology, the training strategies have to keep pace with this transformation, albeit with a re-emphasis on the human side of the enterprise.

Like all other institutions, banks have to organise, develop and manage their human resources effectively in order to ...  Show Full Abstract  

Authors: Basu, Kishanjit; Satish, P.
Date: 2001
Geographic subjects: Asia; India
Journal title: Indian journal of training and development
Resource type: Article
Subjects: Management; Finance; Skills and knowledge;

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