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The Frontline Management Initiative (FMI) was developed from the recommendations of the 1995 Industry Task Force on Leadership and Management Skills chaired by David Karpin and reported in ‘Enterprising nation: renewing Australia’s managers to meet the challenges of the Asia-Pacific century’ (TD/TNC 43.53). The purpose of this study was to examine the impact of the FMI in the workplace and to determine the difference the FMI is making to businesses and what changes occur in organisations that adopt the FMI. A multidisciplinary research team examined FMI practices through a series of focus groups and this was followed by a national survey of management development and a targetted national survey of FMI users. Over 120 telephone interviews were undertaken with managers responsible for training and learning, with the respondents being mainly FMI users. In-depth, semi-structured interviews with FMI managers, participants, team members and line managers were conducted. A review of the relevant literature was also undertaken.