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This paper describes a workplace literacy program in its embryonic stages in a hospital setting. This program was developed to address the issue of equity in the workplace between operational and professional workers. The paper begins by describing the organisation, its historical base and culture, and previous workplace training. This is followed by reviewing literature on literacy, workplace literacy, literacy skills audits and discourse and power in the worksite. Following on from this literature review, a literacy skills audit was conducted as a method of 'hearing other voices', identifying the literacy tasks embedded in the roles of the workers and isolating any areas of need for inclusion in training curriculums. This skills audit is described in the final section of the paper.