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In this two volume report, the Director-General of the International Labour Organization (ILO) reviews the Organization’s activities in the European region over the last five years in the light of the ILO’s four strategic objectives: fundamental principles and rights at work; employment; social protection; and social dialogue. The central focus of the report is the impact of new information and communication technologies (ICTs) on the world of work and the issues which they raise for the ILO’s constituents in the region. The report suggests that the ‘skills gap’ in Europe’s ICT workforce may impede the growth of ICT industries and widen the digital divide between technologically rich and poor regions in Europe. The report provides the background for the regional meeting which is intended to provide a forum for tripartite delegations to discuss the ILO’s regional activities with respect to the impact on ICTs on work. The tripartite delegation from each country taking part in the meeting is composed of two government delegates, one employers’ delegate and one workers’ delegate. This second volume examines development trends in Europe and Central Asia and summarises how the activities of the ILO over the past five years have addressed the goal of decent work in the areas of employment promotion, social protection, social dialogue and tripartism, and fundamental workers’ rights.