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This study was one of the initiatives promoted by CIRETOQ (Network on Trends in Occupations and Qualifications) in which much of the emphasis was placed on analysing and predicting the needs for vocational skills and competences. It is the second phase of a project launched in 1996 on the impact of technologies in the telecommunications, administration and office sectors and consolidates the findings acquired by three parallel surveys conducted in France, Italy and Spain. The study analyses the vocational changes, both those occurring now and those that can be foreseen in the medium-term future, among practitioners in the telecommunications, administration and office sectors, as well as current and future training procedures to face those changes.