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Serving client needs: the challenge for TAFE

This paper - an expanded version of a paper published in 'Australian training review', No 19, June/July/August 1996 (TD/TNC 45.54) - discusses the conclusions reached in the national report 'Are you being served? Client perspectives on student services and amenities in TAFE'. That report was commissioned by the Education and Student Services Standing Committee (ESSSC) of the former National TAFE Chief Executives' Committee (TD/ANTA 82.37). 'Are you being served?' found that, without the assistance of support services, over one in five TAFE students (and almost one in three students with special needs) may have dropped out of their courses. This paper argues that unless TAFE takes immediate steps to become more service-oriented and client-responsive, TAFE's share of the market for international and domestic students may decline.

This paper - an expanded version of a paper published in 'Australian training review', No 19, June/July/August 1996 (TD/TNC ...  Show Full Abstract  

Authors: Anderson, Damon
Date: 1996
Geographic subjects: Oceania; Australia; New South Wales
Journal title: Training agenda: a journal of vocational education and training
Resource type: Article
Subjects: Vocational education and training; Research; Industry;
Teaching and learning; Finance; Providers of education and training; Evaluation; Students; Participation; Governance show more

VITAL Object

Are you being served?: client perspectives on student services and amenities in TAFE

This publication contains the findings of a survey of over 2,000 TAFE students across Australia. Among its findings were: TAFE student services contributed to student retention and to academic success; student representatives should participate in service planning, management, and evaluation; employment and information services were among the most important services; information, learning support, and counselling services were the most favourably reviewed; overall, TAFE colleges were well reviewed in terms of accessible hours, service information, and staff competence. The report cautions that increased resources must be allocated to support services and amenities in TAFE and the VET sector generally in order to minimise student attrition and resource wastage. Anderson's expanded description of this survey can be found in 'Training agenda', vol. 4 (4), November 1996, pp. 7-9 (TD/NSW 48.02).

This publication contains the findings of a survey of over 2,000 TAFE students across Australia. Among its findings were: ...  Show Full Abstract  

Authors: Anderson, Damon
Date: 1996
Geographic subjects: Oceania; Australia
Journal title: Australian training review
Resource type: Article
Subjects: Vocational education and training; Research; Industry;
Teaching and learning; Finance; Providers of education and training; Evaluation; Students; Participation show more

VITAL Object