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- Customer service research study: what do our students think?: summary report
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This is a summary report of a pilot Customer Service Research Study which was undertaken in nine colleges in Northern Sydney, Western Sydney and Western Institutes. The purpose of the study was to provide the NSW TAFE Commission with information on the needs, preferences and expectations of its students in order to target improvements to programs and services more effectively.
This is a summary report of a pilot Customer Service Research Study which was undertaken in nine colleges in Northern ... Show Full Abstract
Authors: McGrath, Bruce; Ball, Jodie
Corporate authors: New South Wales. Technical and Further Education Commission. Educational Development Division. Quality Unit
Date: 1995
Geographic subjects: Oceania; Australia; New South Wales
Resource type: Report
Series name: Best Practice and Quality Assurance Resource Package
Subjects: Vocational education and training; Quality; Outcomes;
VITAL Object
- Customer service research study: what do our students think?
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The purpose of the study was to provide TAFE NSW with data on the needs, preferences and expectations of its students in order to target improvements to programs and services more effectively. It was also proposed that it would provide examples of both good quality and inappropriate service provision as perceived by students. Students of TAFE PLUS, OTEN and International students were excluded from the pilot study. The study was also required to report on students' knowledge of and response to the TAFE NSW publication 'TAFE at your service'.
The purpose of the study was to provide TAFE NSW with data on the needs, preferences and expectations of its students in ... Show Full Abstract
Authors: McGrath, Bruce
Corporate authors: New South Wales. Technical and Further Education Commission. Educational Development Division. Quality Unit
Date: 1995
Geographic subjects: Oceania; Australia; New South Wales
Resource type: Report
Subjects: Vocational education and training; Quality; Outcomes;
VITAL Object
- Quality customer service: carrying out customer research
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This program is designed to assist TAFE NSW staff to continuously improve their quality of service to customers. It can be used to deliver the program directly or use it as a 'train the trainer' activity.
This program is designed to assist TAFE NSW staff to continuously improve their quality of service to customers. It can be ... Show Full Abstract
Authors: Barrett, Kaye; Smith, Elizabeth
Corporate authors: New South Wales. Technical and Further Education Commission. Education Development Division. Quality Unit
Date: 1995
Geographic subjects: Oceania; Australia; New South Wales
Resource type: Guide
Subjects: Quality; Outcomes; Students;
VITAL Object
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