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This article appears in Chapter 2 - Re-engineering, which presents some options on how to re-engineer technician education and training (TET) systems and institutions. Marshall reports on her organisation's program of industry training for three communities in Oklahoma. In addition to providing training for business and industry, the company also has a Quality Management System which includes assisting business to reach ISO 9000 standard. She explains briefly why her company implemented the standard and the benefits for any organisation in terms of consistency of training, of product quality and of marketing advantage. She explains how they started and the difficulties in setting standards for an educational institution, when their experience had originally been in a manufacturing industry. The importance of management commitment to the development of quality objectives is emphasised and a step-by-step process for development and training is described. The article ends with a table showing factors for measuring success.