Our Services

NCVER's Knowledge Management Branch is committed to providing access to tertiary education research through VOCEDplus and an expert reference service. The Client Service Charter outlines our service commitment to VOCEDplus users and details fees associated with accessing some library services.

To enhance your usage of VOCEDplus, the following specialised services are provided:

Reference Service

Are you conducting research, writing a paper or presenting at a conference? Do you need to locate information on a specific topic? Then request one of our information specialists to conduct a literature search on your behalf. Our service saves you time, and draws on the expertise of our staff who have extensive knowledge of the tertiary education sector, both in Australia and overseas. We'll work with you to identify your information needs and provide you with access to relevant research from VOCEDplus and other information resources. Contact us via Ask a Librarian.

For terms and conditions refer to our Client Service Charter and NCVER's Service and charges: data and library information procedure.

Document Delivery Service

Where possible NCVER will supply items contained within this database as requested according to our Conditions of use.

A Fast-track service is available for Australian users with a high-priority request that requires a guaranteed turnaround time. This service will incur charges in line with ALIA's Interlibrary Resource Sharing Code. Users wishing to utilise the Fast-track service are advised to contact us on (08) 8230 8400 during South Australian business hours.

Group Training Sessions

Want to learn more about VOCEDplus? Our staff are available to conduct demonstrations or hands-on training sessions for groups or individuals in your workplace. We will tailor the training sessions to suit your needs and also provide support materials. Refer to the Client Service Charter for terms and conditions. Contact us via Ask a Librarian to discuss your training requirements.