Focus on hospitality

'Training' is a monthly professional development magazine published in the USA that provides current information about corporate learning and employee and workforce development. The special section 'Focus on hospitality' includes the following articles: 'Warming trends' by Margery Weinstein (p. 32-33), the fundamentals of hospitality training never change - detailed attention to customer service is as important as ever - but technology and a new generation of workers are adding another dimension; 'We train to please' by Holly Dolezalek (p. 34-39), here's how Loews Hotels, Wequassett Resort and Golf Club, and LaQuinta Hotels use training to captivate their customers and keep them coming back for more; 'Service with a smile' by Margery Weinstein (p. 40-41), which presents tips for targeted learning and growth opportunities.

'Training' is a monthly professional development magazine published in the USA that provides current information about corporate learning and employee and workforce development. The special section 'Focus on hospitality' includes the following articles: 'Warming trends' by Margery Weinstein (p. 32-33), the fundamentals of hospitality training never change - detailed attention to customer service is as important as ever - but technology and a new generation of workers are adding another dimension; 'We train to please' by Holly Dolezalek (p. 34-39), ...  [+] Show more