Re-thinking skill through a new lens: evidence from three Australian service industries

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Author: Smith, Erica; Teicher, Julian


The purpose of this paper is to provide another perspective on the problematic nature of the concept of skill and in particular a tendency to place a lower value on certain types of job in the service sector than those in other industries. Qualitative research was conducted in three service industries in Australia, comprising interviews with key industry stakeholders, case studies in two companies for each of four occupations, and validation by a forum of industry experts. We present evidence of the existence of substantial levels of skill in occupations which are traditionally...  [+] Show more

Subjects: Skills and knowledge; Industry; Research

Keywords: Case study; Job skill

Geographic subjects: Australia; Oceania

Published: Abingdon, England: Taylor and Francis, 2017

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Journal volume: 30

Journal number: 5

Journal date: 2017

Pages: pp. 515-530

ISSN: 1363-9080, 1469-9435 (online)

Resource type: Article

Peer reviewed: Yes

Call number: TD/TNC 131.157

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