Student voice in tertiary education settings: quality systems in practice

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Author: Alkema, Anne; McDonald, Heather; Ryan, Rose


In 2012, Ako Aotearoa: the National Centre for Tertiary Teaching Excellence and the New Zealand Union of Students' Associations (NZUSA) commissioned Heathrose Research to undertake research into how tertiary education organisations (TEOs) can effectively use the voice of students to improve quality of provision. This project centred on nine case studies with a diverse range of organisations: two universities, four institutes of technology and polytechnics (ITPs), one wananga, and two private training establishments (PTEs). Together, these organisations represent some of the diversity to...  [+] Show more

Subjects: Higher education; Quality; Students; Research; Providers of education and training; Management; Tertiary education

Keywords: Case study; Student interests; Continuous improvement; Customer relations; Institutional administration

Geographic subjects: New Zealand; Oceania

Published: Wellington, New Zealand: Ako Aotearoa (National Centre for Tertiary Teaching Excellence) and New Zealand Union of Students' Associations, 2013

Physical description: 81 p.

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ISBN: 9781927202456 (online)

Statement of responsibility: Prepared for Ako Aotearoa: the National Centre for Tertiary Teaching Excellence and New Zealand Union of Students' Associations by Heathrose Research

Resource type: Report

Rights: This work is published under the Creative Commons 3.0 New Zealand Attribution Non-commercial Share Alike Licence (BY-NC-SA). Under this licence you are free to copy, distribute, display and perform the work as well as to remix, tweak, and build upon this work noncommercially, as long as you credit the author/s and license your new creations under the identical terms.

Call number: TD/TNC 112.1148

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